Shipping & Policies

Welcome

Welcome to Fellview Fibres. I love to spin and prepare fibres for spinning in my spare time. All of the fibres in my shop have been carefully blended to ensure ease of spinning - although they can be used just as easily for felting!. I hope that my fibre blends find a happy home with you and inspire some treasured projects.

Payments

Payment by Paypal or credit card at time of purchase please.
Overseas customers are responsible for paying taxes or customs charges.

Shipping

Items will be sent via second class post (UK) or international standard air mail on the first possible day (Monday - Saturday). Proof of postage will always be obtained.

UK customers can upgrade to first class postage. Overseas customers who wish to order large number of items please contact me for more precise postage costs or postage upgrades.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

I hope you are very happy with your purchase as I take great care whilst blending and spinning my fibres. I always try to photograph and describe each item accurately, however, if you find that you get a horrible suprise on delivery a refund will be given if the item is returned in original condition within 14 days. The buyer will be responsible for the return postage, and will need to gain a proof of postage
.
I always get proof of postage and will replace anything that gets lost in transit.

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